For Delighted teams
Your NPS pulse
doesn’t have to stop.
Qualtrics retired Delighted on June 30, 2026. If you ran your NPS or CSAT pulse there, you need a new home for it — ideally one that doesn’t require an enterprise contract to keep asking a single question every quarter.
Soundings programs work the way Delighted did: pick a contact list, set a cadence, and every person gets a personal email link. Scores chart over time, comments get read by AI and turned into themes with quotes, and nobody on your list is ever over-surveyed. One upload of your Delighted export brings your whole score history with you.
Side by side
| Soundings | Delighted | |
|---|---|---|
| Status | Actively built, small and independent | Retired June 30, 2026 |
| Continuous NPS/CSAT | Programs: scheduled email waves with per-person throttling | Yes — this was the core product |
| Score over time | Trend charts with period-over-period deltas, plus Slack/webhook alerts on movement | Dashboard trends |
| Open-comment analysis | AI themes with counts and verbatim quotes, plus optional AI follow-up questions | Word clouds and manual reading |
| Migration | One-file CSV import: history, contacts, and timestamps intact | CSV export available until sunset |
| Pricing | Free forever with unlimited responses; Pro $19/mo for higher sending and AI limits | Paid tiers by send volume |
Comparison reflects our understanding as of July 2026 — check the other side’s current docs before you decide. We’d rather you pick with clear eyes.
Also looking around? See how we compare for GetFeedback teams →